Terms of Service – SmartSearch

1. Agreement to Terms

By accessing or using SmartSearch ("Service"), you agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. If you do not agree to these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and Powerplay Consulting AB.

2. Description of Service

SmartSearch is an AI-powered document search and analysis platform operated by Powerplay Consulting AB, a company registered in Sweden. The Service is provided as a Software-as-a-Service (SaaS) product that enables users to upload documents and interact with them using AI-based search and question-answering technology. The Service is delivered online and requires an active internet connection. We may modify, suspend, or discontinue any aspect of the Service at any time, including features, functionality, or pricing, without liability. Certain features may be offered as beta, preview, or experimental features. Such features are provided "as is" without any guarantees and may be discontinued at any time. The Service may rely on third-party infrastructure, hosting providers, and AI model providers. We are not responsible for outages or failures caused by such third-party services. We do not guarantee that the Service will be available at all times or meet any specific uptime requirement unless explicitly agreed in writing.

3. Accounts and Access

To access certain features of the Service, you must create an account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Account sharing is prohibited unless explicitly permitted under your subscription plan. Powerplay Consulting AB reserves the right to suspend or terminate accounts that violate these Terms. You must be at least 18 years old (or the age of legal majority in your jurisdiction) to use the Service. If you use the Service on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms. You are responsible for all activities that occur under your account, whether authorized or not. You must notify us immediately of any unauthorized use.

4. Acceptable Use

You agree not to use the Service for any unlawful purpose or in violation of any applicable laws. You may not upload malicious code, attempt to reverse-engineer the Service, interfere with system integrity, resell access without authorization, or use the Service to process illegal or infringing content. We reserve the right to remove content or suspend accounts that violate this section.
You may not:

Upload content that violates privacy, intellectual property, or data protection laws.
Use the Service to develop or train competing AI systems.
Perform automated scraping, crawling, or extraction of system data.
Attempt to test, scan, or breach system security.
Use the Service for high-risk activities requiring fail-safe performance (including medical, legal, financial, or safety-critical decisions).
Use the Service in a manner that generates abusive, harmful, or misleading outputs at scale.

5. Your Content

You retain full ownership of all documents and content you upload to SmartSearch. By uploading content, you grant Powerplay Consulting AB a limited, non-exclusive licence to process and store your content solely for the purpose of delivering the Service. We do not claim ownership of your data. Customer content is never used to train public AI models. You represent and warrant that you have all necessary rights to upload and process your content and that doing so does not violate any laws or third-party rights. We are not obligated to monitor content but reserve the right to remove content that violates these Terms or applicable laws.

6. Data Protection & Privacy

We process personal data in accordance with our Privacy Policy. For customers acting as data controllers under applicable data protection laws, we act as a data processor solely for the purpose of providing the Service. Where required, a separate Data Processing Agreement (DPA) governs such processing. Users are responsible for ensuring they have a lawful basis to upload and process personal data through the Service.

7. Intellectual Property

All rights, title, and interest in and to the Service, including software, branding, interfaces, and underlying technology, remain the exclusive property of Powerplay Consulting AB. Nothing in these Terms transfers any intellectual property rights to you, except for the limited right to use the Service under your subscription.

8. Subscription, Billing, and Cancellation

SmartSearch is offered on a subscription basis. Pricing plans, billing cycles, and usage limits are described on our website. Subscriptions may include a free trial period. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan. Payments are processed through our third-party payment provider. You may cancel your subscription at any time, and cancellation will take effect at the end of the current billing period. Unless required by law, payments are non-refundable. We may change subscription fees upon prior notice. Continued use after such notice constitutes acceptance of the new fees. You are responsible for all applicable taxes. If payment fails, we may suspend or terminate your access without liability. By subscribing, you authorize us and our payment provider to charge your payment method on a recurring basis until you cancel. Payments may be subject to the terms and policies of our payment provider.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee uninterrupted, secure, or error-free operation. AI-generated responses may contain inaccuracies, and users are responsible for verifying critical information before relying on it.

10. Limitation of Liability

To the maximum extent permitted by law, Powerplay Consulting AB shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim arising out of or relating to the Service shall not exceed the total amount paid by you for the Service during the twelve (12) months preceding the claim. We shall not be liable for:

Loss of data
Loss of profits or revenue
Business interruption
Decisions made based on AI-generated outputs. The Service does not provide professional advice of any kind.

Nothing in these Terms shall exclude or limit liability for gross negligence, willful misconduct, fraud, or any liability that cannot be excluded under applicable law.

11. No Professional Advice

The Service provides AI-generated outputs for informational purposes only. The Service does not provide legal, financial, medical, or professional advice of any kind. Users are solely responsible for verifying the accuracy and suitability of outputs before making decisions.

12. Indemnification

You agree to indemnify, defend, and hold harmless Powerplay Consulting AB and its officers, directors, employees, and affiliates from any claims, damages, liabilities, and expenses (including legal fees) arising out of:

Your use of the Service
Your uploaded content
Your violation of these Terms
Your violation of any law or third-party rights

13. Force Majeure

We shall not be liable for failure or delay caused by events beyond our reasonable control, including natural disasters, cyberattacks, governmental actions, internet outages, or infrastructure failures.

14. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

15. Entire Agreement/Severability

These Terms constitute the entire agreement between you and Powerplay Consulting AB. If any provision is found unenforceable, the remaining provisions remain in full force and effect.

16. Termination

You may terminate your account at any time. We reserve the right to suspend or terminate access if you violate these Terms. Upon termination, access to the Service will cease. We will provide a reasonable period for you to export your data before permanent deletion, unless termination is due to unlawful activity. We may retain certain data as required by law, for legitimate business purposes, or to resolve disputes. Deleted content may remain in backups for a limited period before being permanently removed in accordance with our retention practices.

17. Governing Law

These Terms are governed by the laws of Sweden. Any disputes arising out of or relating to these Terms shall be resolved by Swedish courts, unless mandatory consumer protection laws require otherwise.

18. Contact

Powerplay Consulting AB
Gothenburg, Sweden
Email: info@power-play.se